Hostinger status

17.11.2019 04:29

Nov 17, 04:29 UTC
Resolved - This incident has been resolved.

Nov 17, 01:54 UTC
Identified - The issue has been identified and a fix is being implemented.

Nov 16, 23:03 UTC
Investigating - We are currently working on server cpl61 storage maintenance. Durring this time hosted services on that server might be unreachable.
We will continue updating status

06.11.2019 18:38

Nov 6, 18:38 UTC
Resolved - Issue with Website Builder has been fixed. Once again apologies for any inconveniences

Nov 6, 15:16 UTC
Identified - We are currently having troubles with integrated website builder, issues are already detected and being solved. Already published websites will keep working but the builder itself / changes / publishing will not be working throughout next 6-8 hours. Apologies for any inconveniences and we will inform You regarding the status of maintenance.

28.10.2019 07:07

Oct 28, 07:07 UTC
Resolved - This incident has been resolved.

Oct 27, 19:17 UTC
Identified - We are currently experiencing issues with ns3.hostinger.com.br nameserver, due to which new domain ( .com.br ) registrations might have issues. Problem is already detected and being taken care of. It will take up to 7 hours for it to fully recover into working mode. Thank you for the patience and sorry for any possible inconveniences during the time.

25.10.2019 17:00

Oct 25, 17:00 UTC
Resolved - This incident has been resolved.

Oct 25, 15:51 UTC
Investigating - We are currently having issues with Hostinger websites and clients area. Some clients may experience slow or failing jumps to Hostinger clients area. Hosted services are not affected.
We will keep updating

24.10.2019 19:38

Oct 24, 19:38 UTC
Resolved - Mail service is running normal, no delays for outgoing mails.

Oct 24, 17:58 UTC
Monitoring - Mailchannels found the issue and fix has been implemented. Outgoing mails still are delayed due big queues, but are slowly falling. We will update status, once mail queues are reduced to minimum.

Oct 24, 16:25 UTC
Investigating - We are having issues with free mail services. Outgoing emails are delayed. This is due SMTP service outage on MailChannels.
Apologies for any inconveniences.

24.10.2019 08:03

Oct 24, 08:03 UTC
Resolved - The maintenance has been finished successfully. All services are running as expected. Thank you for your patience and understanding regarding this matter.

Oct 24, 06:47 UTC
Investigating - We have unplanned maintenance work on one of the servers for our authoritative DNS service. The maintenance period is scheduled for 1 hour (in case of unforeseen issues.) There is a possibility that clients may experience connection issues with our service during this time. However, this maintenance will likely cause no disruption and will be completed in less than 1 hour.

23.10.2019 14:13

Oct 23, 14:13 UTC
Resolved - This incident has been resolved.

Oct 23, 10:33 UTC
Identified - The issue has been identified and a fix is being implemented.

Oct 23, 10:32 UTC
Investigating - We have unplanned maintenance work on one of the servers for our authoritative DNS service. The maintenance period is scheduled for 1 hour (in case of unforeseen issues.) There is a possibility that clients may experience connection issues with our service during this time. However, this maintenance will likely cause no disruption and will be completed in less than 1 hours.

21.10.2019 19:07

Oct 21, 19:07 UTC
Resolved - This incident has been resolved.

Oct 21, 18:40 UTC
Update - We are continuing to work on a fix for this issue.

Oct 21, 18:25 UTC
Identified - We are currently having network issues in our LT datacenter. The issue is already known. US datacenter may not be reached from some parts of the world. Engineers are already working on solving the issue. Thank you for your patience and we will keep You updated.

16.10.2019 19:55

Oct 16, 19:55 UTC
Resolved - The issue has been resolved.

Oct 16, 19:36 UTC
Identified - We are having issues with free mail services. Outgoing and incoming emails might have a delay. Our engineers are working on a fix.
We expect degraded performance for the next 1-2 hours. We will update status as soon issue will be resolved. Apologies for any inconvenience.

16.10.2019 19:33

Oct 16, 19:33 UTC
Resolved - After extensive monitoring, we confirm that the maintenance has been finished successfully. All services are running as expected. Thank you for your patience and understanding regarding this matter.

Oct 16, 19:00 UTC
Update - We are continuing to work on a fix for this issue.

Oct 16, 18:31 UTC
Identified - We are currently performing a quick update to some of our Hostinger servers and if your website throws an error or doesn't load, it will be resolved within the next 30-60 minutes. Thank you for your patience and understanding regarding this matter.

08.10.2019 12:19

Oct 8, 12:19 UTC
Resolved - This incident has been resolved.

Oct 8, 10:45 UTC
Monitoring - The cause of the issue has been located and fix been applied. We will keep monitoring to ensure all systems are running as expected.

Oct 8, 09:23 UTC
Investigating - We are currently having issues with Hostinger clients area. Some clients may experience slow or failing jumps to Hostinger clients area. Hosted services are not affected.
We will keep updating

07.10.2019 10:09

Oct 7, 10:09 UTC
Resolved - Maintenance works have been completed successfully for server #243.

Oct 7, 10:00 UTC
Identified - We will perform short maintenance on server labelled #243. Short downtimes / unreachable sites might be expected during this period which is estimated to consist of up to 15 minutes. Apologies for all the inconveniences that might appear. Thank You.

03.10.2019 10:01

Oct 3, 10:01 UTC
Resolved - This incident has been resolved.

Oct 3, 08:55 UTC
Identified - We are performing Site Builder maintenance. During this time, the Site Builder section is not available.
Customer websites are not affected and will be functionating properly.
Apologies for any inconvenience. Thank you for your patience.

02.10.2019 17:14

Oct 2, 17:14 UTC
Resolved - After extensive monitoring, we confirm that the maintenance has been finished successfully. All services are running as expected. Thank you for your patience and understanding regarding this matter.

Oct 2, 16:22 UTC
Monitoring - The update has been finished and we are monitoring the results. Thank you for your patience and understanding regarding this matter.

Oct 2, 15:09 UTC
Update - We are still performing the maintenance on the Hostinger servers. If your website throws an error or doesn't load, it will be resolved within the next 30-60 minutes. Thank you for your patience and understanding regarding this matter.

Oct 2, 13:58 UTC
Identified - We are currently performing a quick update to some of our Hostinger servers and if your website throws an error or doesn't load, it will be resolved within a few minutes.

01.10.2019 16:25

Oct 1, 16:25 UTC
Resolved - The issue has been resolved.

Oct 1, 13:50 UTC
Investigating - We are having issues with free mail services. Outgoing emails might have a delay, Our engineers are working on a fix.
We expect degraded performance for the next 2-3 hours. We will update status as soon issue will be resolved. Apologies for any inconveniences.

01.10.2019 10:30

Oct 1, 10:30 UTC
Resolved - The issue has been solved.

Oct 1, 08:52 UTC
Identified - We are performing Hostinger hPanel maintenance. During this time certain actions on hPanel may take longer to execute than usual.

Customer websites are not affected and will be functionating properly.
Apologies for any inconveniences. Thank you for your patience.

24.09.2019 02:11

Sep 24, 02:11 UTC
Resolved - This incident has been resolved.

Sep 24, 00:45 UTC
Identified - We are currently performing hPanel upgrades that might affect user login to them. Please be aware maintenance works could take up to a few hours to finish. Thank You for the understanding.

24.09.2019 00:40

Sep 24, 00:40 UTC
Resolved - This incident has been resolved.

Sep 23, 13:01 UTC
Identified - We are performing maintenance on hostinger.com login page so some clients may experience intermittent issues to log in. Sorry for the inconveniences.

18.09.2019 14:53

Sep 18, 14:53 UTC
Resolved - The issue has been resolved.

Sep 17, 16:04 UTC
Monitoring - Free mail services should be working well again, but if connecting to mailboxes still drop an error, please give it a few more minutes and it should be back on track. We will keep on monitoring for any negative effects after our recent changes. Thank You once again for the patience.

Sep 17, 14:41 UTC
Investigating - We are performing a short maintenance on our mail services. Our integrated mail client ( Roundcube ) as well as external ones ( Outlook, Thunderbird ), might not be accessible, but receiving will not have any interruptions and all received emails will appear as soon as the maintenance is over. Thank You for Your patience.

17.09.2019 11:45

Sep 17, 11:45 UTC
Resolved - This incident has been resolved.

Sep 17, 07:58 UTC
Monitoring - Free mail services should be working well again, but if connecting to mailboxes still drop an error, please give it a few more minutes and it should be back on track. There also might be a slight queue in the processing of the emails, so, if the delay appears, it is also temporary and should be resolved in the next hour. We will keep on monitoring for any negative effects after our recent changes. Thank You once again for the patience.

Sep 17, 06:34 UTC
Identified - We are performing a short maintenance on our mail services. Our integrated mail client ( Roundcube ) as well as external ones ( Outlook, Thunderbird ), might not be accessible, but receiving will not have any interruptions and all received emails will appear as soon as the maintenance is over. Thank You for Your patience.

13.09.2019 14:15

Sep 13, 14:15 UTC
Resolved - This incident has been resolved.

A Post Mortem will be posted on our Blog.

Aug 30, 19:13 UTC
Monitoring - We are currently monitoring the recently updated internal API infrastructure.

Aug 26, 14:45 UTC
Update - Some customers reported discrepancies due to recent password change. If you cannot login to your panel, please do not hesitate to contact our Customer Success Team, they will be able to help.

Aug 25, 20:20 UTC
Update - We are continuing our internal review, implementing new security procedures and hardening server and network settings.

We are working with internal and external forensics teams to analyse network and server logs.

The API is operational and working as expected.

However we are keeping this incident open while further RCA investigation is ongoing.

Aug 25, 09:46 UTC
Update - We are continuing to investigate this issue.

Aug 25, 09:43 UTC
Investigating - We received an alert that one of our system APIs have been accessed by an unauthorised 3rd party, which had escalated privileges to internal system (API calls affecting information about Clients), and could potentially execute commands.

We have taken immediate action and secured the API and all related systems, and such access is no longer available.

We are also taking extra precautions and we will be resetting all of the potentially affected client passwords. Such clients will receive an e-mail that their password has been reset.

We will provide further communications and updates on this event in our blog post: https://www.hostinger.com/blog/security-incident-what-you-need-to-know

13.09.2019 11:24

Sep 13, 11:24 UTC
Resolved - This incident has been resolved.

Sep 13, 09:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 13, 09:15 UTC
Identified - We are experiencing hardware issues with SRV-39, which are already identified and being fixed. The server should be fully recovered within the span of next few hours.

11.09.2019 19:20

Sep 11, 19:20 UTC
Resolved - This incident has been resolved.

Sep 11, 19:11 UTC
Investigating - We are performing unplanned storage maintenance for server #188 NL. Websites that are on this server will have service disruptions. Thank you for your understanding and patience.

10.09.2019 21:58

Sep 10, 21:58 UTC
Resolved - This incident has been resolved.

Sep 10, 21:13 UTC
Identified - We are currently having network issues in our US datacenter. The issue is already known. US datacenter may not be reached from some parts of the world. Engineers are already working on solving the issue. Thank you for your patience and we will keep You updated.

06.09.2019 13:42

Sep 6, 13:42 UTC
Resolved - This incident has been resolved.

Sep 6, 12:06 UTC
Monitoring - Maintenance is completed for Site Builder application and working as expected. We will keep monitoring to insure application stability.

Sep 6, 10:37 UTC
Investigating - We are performing maintenance for Site Builder application. Some users might experience blank page while opening Site Builder. Our team working to solve this issue as fast as possible.